We’ve created these products with a lot of love, aiming to make healthy eating more convenient for you. We hope you enjoy them as much as we do! If you have any concerns related to your purchase, please email us within 5 days of delivery at info@nustahealthyfoods.in, including the relevant details.

If you’ve received a damaged product or have concerns related to your order:

Please send us an email with your Order ID and a clear photo of the damaged product at care@basicallypure.com, or contact us via Instagram @basicallypure_official or WhatsApp us at +91 70203 78665 within 3 days of delivery. We’ll assist you and resolve the issue as quickly as possible.

If you need to cancel your order before it has been dispatched:

You may cancel your order at any time before it has been shipped.

If you need to cancel your order after it has been dispatched:

Simply refuse to accept the package at the time of delivery. Please note, once delivered, the order cannot be returned.

If your order is marked as delivered but you haven’t received it:

Please email us at care@basicallypure.com, and we’ll look into it and take appropriate action.

Shipping charges:

We offer FREE shipping on all orders above Rs. 600. For orders below Rs. 400, shipping charges will be displayed during checkout.